- #Outlook 2016 sync issues local failures update#
- #Outlook 2016 sync issues local failures manual#
- #Outlook 2016 sync issues local failures trial#
We recommend setting desired numbers of activations for regular as well as special users to ease navigation and management in Licensing manager. By default, one activation is allowed for user. (For example when there are 5 meeting rooms activated by one user key) More activations by same key are possible, but the activations are substracted from the pool and shown in licensing manager under the user. Please note that licenses for Outlook Sync are pooled in the Order-ID (Server license) The above issues with licensing were surpassed and fixed in the new official release, which is available for download on our official site. These should be cleared to prevent exhausting the pool. For the stations that did previously activate correctly, this could be fixed just by entering license again.įor provisional build, multiple activations could then show up in Licensing manager for user.
#Outlook 2016 sync issues local failures update#
The repeated prompt for activation could show up as well in case of major hardware change, update to Windows 10 20H2 October update or network change after successful activation.
#Outlook 2016 sync issues local failures trial#
Those stations where activation failed either received Trial license or required the activation again after restart.įor those that activated successfully, additional common error for Outlook Addins could manifest at this point - Automatic disabling of addons marked as "Slow" by Outlook and follow-up dropping of the IceWarp Sync tab. (Either by firewall on gateway, or by rights of local user to edit registry entries tied to license whilst being started in non-elevated mode) This could be caused by the licensing server not being available from the station. The missing confirmation prompt was caused by not reaching license server correctly.
the "Thank you for activation" window did not appear). (This could be identified by "silent" accept of license and working till the restart of Outlook.
#Outlook 2016 sync issues local failures manual#
Then, to work around the online activation issue, the manual copy - paste of license from user WebClient could be done to activate station successfully.įor some users the License prompt was returning after restart of Outlook. This issue could be worked around by manually navigating to the License manager and removing the lingering activations. For small sized customers this could lead to exhausting of activation counts for Outlook Sync in server license and prompt about no more activations. Being unable to deactivate client led most users to plain uninstall of addon with the activation lingering on the Licensing server.
With initial versions of Outlook Sync 13 there was issue with deactivation and online activation of stations. We have encountered that several customers had trouble activating their Outlook Sync license on client stations. Server environment: Deep Castle 1, Deep Castle 2 Client manifestation : Outlook Sync v 13.0.0.X
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